Gas Safe Registered 

10 Years Warranty

Finance Options

Friendly Team

Providing a range of expert plumbing services.

Please read carefully
These terms and conditions (‘terms’) tell you how we will provide products and services to you, how you may end the contract, what to do if there is a problem and other important information. Please read these terms carefully before placing your order. By placing an order you agree to be bound by these terms.

1. General terms
References in these conditions to WellCool Heating Limited’, ‘we’ and ‘us’ are WellCool Heating Limited, whose office is registered at 12 West Street, Ware, England SG12 9EE. References to the ‘customer’ and ‘you’ are references to the person to whom has purchased a product from ‘us’.

Once you place your order via online checkout or by telephone, and your order is accepted by us, a contract between you and us will be formed and that contract will be subject to these terms and ‘contract’. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these terms then please contact us.

By placing an order, you are confirming you are the owner of the property detailed in the quotation (or the email confirmation) or that permission from the owner has been granted.

The quotation and ordering processes provided are solely for your personal use. To place an order via the website you must be at least eighteen (18) years old. You may not use the website for any commercial purpose. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the quoting and ordering platforms (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the platforms and you agree to use the platforms on this basis.

The customer warrants that the information they provide during the online purchasing process is true and accurate. If we find any inaccuracies in the information provided by you, then we reserve the right to cancel the contract between you and us and provide a full refund to you, the customer.

The contract is subject to availability of appliance(s), equipment and other materials. Where necessary we will offer a suitable alternative, if available, which will be subject to your acceptance.
Any reviews or comments made by members of the public on this website are their opinions only and do not form any part of the specification or advice given by WellCool Heating Limited about products or services we supply.

Any concession, latitude or waiver allowed by WellCool Heating Limited at any time shall be without prejudice to their strict and full rights under this contract and shall not prevent WellCool Heating Limited subsequently exercising such rights.

This contract is governed by the laws of England and Wales. If there is any dispute between us, it will be dealt with by the courts of England and Wales if your property is England or Wales, and by the courts of Scotland if your property is in Scotland.

Nothing in this contract affects our legal rights or powers. Nothing in this contract affects any of your statutory rights that cannot be excluded by law.

2. Our registrations

WellCool Heating Limited is registered with the Information Commissioner's Office (ZB153672) and treats all information supplied by customers as confidential and will only pass on such information as is required to fulfil the obligations set out in this contract.

WellCool Heating Limited is registered and monitored by Gas Safe (Gas Safe registration number 633085).

WellCool Heating Limited is registered and monitored by REFCOM (F Gas registration number REF1016666)

3. The ordering process

Customers browse and select a boiler replacement package via our website. Different packages are shown to the customer depending on the selections they made about their current system and the type of system they would like. For example, customers may input that they have an existing combi boiler in a bedroom which they would like to replace with a new combi boiler, in the same or another location.

Customers checkout online, select a payment option and choose an available installation date which best suits them.

After an order is placed with WellCool Heating Limited, there is a requirement for the customer to send photographs to WellCool Heating Limited using a customer specific weblink which will automatically be sent to their email. This link prompts the customer to take some basic photographs of the existing installation, controls etc. By viewing the photos in advance WellCool Heating Limited can discuss any technical aspects of the installation prior to the engineer attending; this makes the installation process run as smoothly as possible ensuring the right boiler and materials are delivered to enable a suitable installation.

The customer agrees that any photos supplied during or after the ordering process are true and accurate images of what the engineer will see at the installation site.

If you do not feel confident of supplying photographs where access may be difficult or impeded and proceed to do so, this would be against our recommendation and you would do so at your own risk. WellCool Heating Limited takes no responsibility for any injury, including death, sustained during fulfilment of photographic requests.

In situations where you feel it is not safe or easy to take the requested photographs, you should not attempt to do so and inform WellCool Heating Limited of your situation. In some instances, it may be possible for us to send a surveyor or complete a verbal survey over the telephone.

4. Payment

If paying by credit or debit card, the payment of cleared funds from the customer to WellCool Heating Limited is required prior to delivery and/or installation of goods. Payment is only deemed to have been received once the funds are showing in WellCool Heating’s bank account as cleared funds. If the customer instigates an attempt to clawback payments (for example requesting a credit card chargeback) then the Company can pass on any costs and/or losses associated with dealing with and defending such action.
If you have entered into a credit agreement with a finance provider WellCool Heating Limited has introduced you to, you will need to enter into a separate agreement with that provider (and the funds will be paid direct to WellCool Heating Limited). If you later decide to withdraw from that credit agreement under the Consumer Credit Act 1974, you will still be responsible for paying (and must pay in accordance with the terms of this contract) the outstanding balance of the price payable by you to WellCool Heating Limited under this contract. This payment will be due within 7 days of your completed install. If you fail to pay the full balance within 7 days then WellCool Heating Limited will pass the invoice to a debt collection agency which may incur additional fees, payable by you.

WellCool Heating Limited shall be entitled to adjust the price payable by you to reflect any subsequent changes to the rate of VAT.

4.1 Pre-authorization payments

WellCool Heating Limited operates a pre-authorization card payment option in which the full chargeable amount of your boiler installation is held against your chosen card details until the boiler installation has been completed. Any cancellation or withdrawal of the pre-charge prior to installation will render your booking cancelled. The charge will be due and automatically processed in full on the final day of installation. Any payment failure or delay in payment at this point will mean an overdue payment against your order and full payment will be pursued. Failure to provide full payment within 10 days of your boiler installation will result in legal pursuit of payment.

5. Inspection of the site

If, upon physical inspection of the site, it is determined that equipment ordered is unsuitable or technically not possible to install as ordered, then WellCool Heating Limited will inform you of why the installation cannot go ahead as ordered and discuss alternative options including any delay to installation that may be incurred. If you decline the alternatives offered, or if no alternatives can be offered, then WellCool Heating Limited will provide you with a full refund or advise or action cancellation of any credit agreement, if a finance plan was your method of payment. The final responsibility of cancelling a credit agreement (if necessary) lies with you.

6. The installation process

We will bring all the materials specified on your order with us on the day of installation. In order to proceed with the installation, the customer/property occupant must have complete control over the isolation of gas, water and electricity on the installation date. Should any of these not be possible, WellCool Heating Limited reserve the right to cancel your installation immediately in the interest of safety. WellCool Heating Limited will take no responsibility for any costs incurred due to cancellation for this reason or provide any form of compensation.

The existing system will be drained down where necessary and redundant materials will be carefully disconnected and removed from site. Dustsheets will be used to protect your furnishings. We will hot flush and clean the system after fitting the new boiler.

The new boiler will be installed on the wall, the pipes connected, and the condensing trap installed to the nearest drain or soak away (the installer may discuss this with you on the day).

If applicable, the fanned flue terminal will be carefully cut through the outside wall and sealed. Every care will be taken to minimise the disturbance of brickwork. If necessary, a suitable flue guard will be fitted and protection to eaves or soffits will be included where applicable.

Upon completion we will fill the system and ensure corrosion proofer is added. We will test and adjust the boiler and controls and leave the system in good working order. We will ensure that you are satisfied with the work and that you understand the controls, as well as carrying out the necessary safety checks.

Should repairs to brickwork be necessary we will endeavour to match the existing bricks as best as possible, however if an exact match is required it is preferable that the customer supplies the bricks. Furthermore, matching colour, texture and the general appearance of bricks and mortar is not always possible due to older products ceasing production and the effects of weathering over time. The customer accepts that appearance differences should be expected.
If applicable we will remove the cold water storage tank, cylinder and feed and expansion tank if possible. Note; if the existing cold tank is found to contain asbestos cement, the tank will be drained and only removed if the loft access is of a size that allows removal of the tank in one piece. If this is not possible, we will seal the tank in plastic sheeting and it will remain in the loft in accordance with local water bye-laws.

If we are converting your system from a conventional to a combination setup we will reconnect to the existing domestic supplies as necessary and change the cold water down service onto the cold mains.

Any redundant materials including but not limited to; your old boiler, hot water cylinder, storage tank & pipework will be removed as standard with every installation and disposed of or recycled in accordance with all relevant local authority and/or Government guidelines. If you wish to retain any of these materials, you must inform WellCool Heating Limited at the point of order. We will not be liable to return or reimburse material value for such items after the installation has begun. No financial compensation will be issued for materials removed.

A mains chemical flush will be completed on your central heating system, this process involves adding a chemical agent to breakdown debris in the system and then flushing the contaminated water out with mains pressure. Power flushes are not included as standard on any orders.

All wiring to the boiler, pump and controls will be carried out to current BS 7671 standards and surface installed where applicable.
The pipework and tanks installed, will be insulated in accordance with the specification. We cannot, however, accept liability for damage caused by extreme weather conditions.

We will register the boiler, controller and accessories warranty with the manufacturer of the products. Details or warranty durations will be specified on your order.

We will issue a notification to your local council building control and request a confirmation be sent to your home address detailing the installation of a gas appliance.
We will issue a copy of the CP1 gas safety record with every installation.

The engineer will take pictures of your installed equipment for WellCool Heating Limited auditing process and for our own records. The engineer may also attend with other people including managers, supervisors, trainees or apprentices.

7. General installation terms

A combination boiler system in some circumstances is likely to provide a lower hot water supply flow rate than a conventional system. This is exaggerated when two hot supplies are used at the same time. WellCool Heating Limited recommends, if you have a shower fitted within the property, you consult with the shower manufacturer to confirm that it will be compatible with a high-pressure system and will not leak. WellCool Heating Limited is unable to guarantee the performance of any existing shower and the compatibility with your new boiler. The responsibility of ensuring any existing shower is compatible with a combination boiler lies with you.
We have also assumed that the existing pipework (not visible for inspection) will be of correct sizing and unaffected by blockages, incorrect falls or leaks. We have also assumed that the existing pipework is not affected by a build-up of sludge or scale. In the event that the existing pipework has a level of sludge and or scale, which affects the system operating efficiently, WellCool Heating Limited will not be accountable for the new boiler’s performance. If possible, WellCool Heating Limited will offer to facilitate a Power Flush for an agreed fixed price but the responsibility of its organisation and payment for it, lies with you.

If we are sealing your central heating system, the feed and expansion cistern will be removed and the water pressure within the system raised above “atmospheric”. Occasionally the higher working pressures associated with this type of installation may result in already weakened fittings, leaking. The work necessary to repair leaks or to replace radiators and the like are excluded from the quotation. The customer accepts this risk when converting a none pressurised system to a pressurised system for example, a regular boiler with a tank, converting to a combi boiler would pressurise your system and present this risk listed above.

We have assumed that your property is in a good state of repair and contains no structural defects or weaknesses. We will not be responsible for any damage caused to your property as a result of any existing defects.

Whilst all reasonable care will be taken by WellCool Heating Limited, it accepts no liability for any damage to existing plaster work, decorations, flooring etc which may be consequent upon the carrying out of the work detailed. Cuts or holes made to allow for equipment will be made good but not permanently finished or re-decorated. Floor boards will be reinstated or replaced where necessary, but special and/or laminated floors cannot be permanently re-fixed. Any carpets which are lifted will be re-laid to the best of our operative's ability, however, we cannot be held responsible for carpets which have been nailed or glued down. It should be anticipated that an amount of redecoration may be required, and this will be the customer's responsibility and is not included in the price.

When completing the installation of new, or upgraded pipework, this will be done in a way which makes the most functional sense from an engineering point of view, not simply aesthetic. On occasions, pipework may need to be surface mounted and clipped in place.
Sometimes things do not go to plan with the installation of new equipment. The customer agrees to give the Company and its engineers reasonable opportunities to put thing right by providing access to the installation address and time to remedy any faults or problems. In addition to this, the customer undertakes to minimise or avoid any losses it may suffer as a result of the actions (or non-actions) of the Company or the appointed Engineer.

It is the responsibility of the customer to undertake a party wall agreement with any neighbouring properties where required in advance of the Company attending site to carry out work.
In instances where a customers boiler is converted from a conventional/regular boiler to a combination boiler; prices shown on the website are assuming that the new boiler will be placed in the same location as the current boiler. Additional charges will apply for relocations.

Debris will be removed from site as part of the contract price, but this does not include the removal of any dangerous/hazardous waste material such as asbestos which we become aware of before or during the installation. It is the responsibility of the customer to arrange for the safe removal and disposal from site at their own expense and to provide WellCool Heating Limited with a Clean Air Certificate as proof this work has been completed. A reattendance charge is payable from the customer to WellCool Heating Limited if a reattendance is required once the dangerous/hazardous material has been removed. The customer is responsible for disposing of any packaging.

Whilst every effort is made to ensure the delivery and installation timescales agreed during the ordering process are met, WellCool Heating Limited reserves the right to delay installation without customer compensation for reasons including - for example - delays in material access from merchants, fires, strikes, illness, severe weather, lockouts, terrorism, war and any other causes beyond the control of WellCool Heating Limited interfering with its execution or completion of the contract. Time shall not be deemed to be the essence of the Contract.

In some instances, the location of your existing boilers 'flue exit hole' may not be suitable, and a new hole will have to be drilled and the old hole will be made good and sealed. The redecoration of the visible sides of this hole to its pre-existing state is the responsibility of the customer. No extra charges are applied for the installation of a new flue hole* however customers should be aware that they are sometimes a necessity, and an installation may be cancelled if permission for the installation of this is not granted. No refunds or discounts will be applied for WellCool Heating Limited carrying out necessary work in order to install your new boiler in the manner that we deem, the simplest.

*No additional charges for new flue holes are assuming short distances (less than one meter) between the old hole and the location of the new hole required. It is also assuming that the new flue hole is in the same wall and exiting in the same way (horizontally or vertically). Additional charges outside of this are at the companies discretion and any extra monies required will be requested from you before work continues, for example; specialist access equipment or labour.

In a small percentage of cases, particularly old systems that were once the industry standard can no longer be retro-fitted to modern appliances. Due to changes in technology and building regulations regarding system efficiency, the old style “gravity hot water” system is no longer an acceptable configuration of heating system and we are under a legal obligation to upgrade it to a modern “fully pumped” style system.

Unfortunately we cannot account for these systems on our platform and therefore, in the event that our technical team identify gravity hot water, an extra cost may be incurred. This will be a fixed cost in its own right and will not change once quoted.

Boiler Filters

Every WellCool Heating Limited boiler installation includes the supply and fitting of a Spirotec boiler filter as a preventative measure to protect your boiler and heating system.
The standard filter included in our packages is the Spirotrap MB3 Magnetic 22mm Dirt separator filter. In addition to its physical protection of your system, the Spirotrap MB3 Magnetic allows WellCool Heating Limited to monitor your waters quality, both for an initial water check upon installation and throughout the life cycle of the filter. This filter is a standard fit with all WellCool Heating Limited boiler installations.

The Spirotrap MB3 may also be omitted in instances where the physical size of the filter is not able to fit comfortably with suitable clearances and/or access margins around your boilers pipework. This decision will be made at the discretion of our appointed engineer. In such instances, we will try to fit a smaller alternative which in most cases will be a Fernox TF1 filter (subject to change). No changes to your price or refunds are actioned for any filter changes or omissions.
Thermostats included with installations:

Important: Thermostats are only included with installations of new combi boilers. Installations of new conventional/regular or system boilers will not include a thermostat – in these instances, existing boiler controllers will be used with the new installation where possible. If this isn’t suitable for you, you should call WellCool Heating Limited on 020 8226 5247 to discuss beforehand, and if agreeable we may be able to supply a thermostat for a fixed additional price.

Alternative thermostats:
If you wish for WellCool Heating Limited to fit an alternative thermostat that isn’t listed on our website, you will need to inform us of this prior to your booking being placed. Where possible, we will try to source your desired thermostat but the supply and installation of this may require an additional payment at the discretion of WellCool Heating Limited.

8. Warranties and Guarantees

Gas Boiler Warranty: All gas boilers installed by WellCool Heating Limited are provided with the benefit of a manufacturer backed parts and labour warranty. This means that subject to the following terms and conditions, should a fault develop with your boiler during the warranty period following its installation, the manufacturer of your boiler will repair that fault free of charge if you have upheld their warranty conditions – these can be found in your boiler manual or on the manufacturer website. will register your boiler with the manufacture on your behalf, an email or letter confirmation will be sent directly to the installation address within 8 weeks of your completed and paid for install.

Installation warranty: All parts installed by WellCool Heating Limited are covered by a 12-month backed installation warranty.
Timers and controls: All our timers and controllers typically come with a 24-month warranty from date of installation, from time to time certain manufacturers will increase or decrease this warranty term, should this be the case, we will denote this on your order.
Notification of warranty claims: You must notify the relevant manufacturer of any warranty claim as soon as reasonably possible after becoming aware of the fault or issue in question, using the contact details set out in the instruction manual.

Warranty conditional upon annual service at your cost: In order to benefit from the above boiler warranty, you must arrange for your boiler to undergo an annual safety inspection and service for each year of the applicable warranty period. The cost of this annual inspection and service is not included in the price of this contract and must be paid for by you in addition. WellCool Heating Limited can carry out annual inspections and services for you for an additional charge or you can arrange for another supplier (who must be Gas Safe registered) to carry these out for you instead.

Exclusion of your existing system: The above warranty applies only to your new boiler, its timer and controls and does not extend to cover your existing wider central heating and plumbing system (any components not supplied by WellCool Heating Limited such as existing radiators, pipe-work, showers, taps etc.) or the drains at your home. Whilst WellCool Heating Limited will endeavour to advise you of any potential problems or issues with your existing system which are obvious on a visual inspection of the easily accessible parts of that system prior to commencing work, WellCool Heating Limited will not be obliged to carry out a detailed inspection of all parts of that system (for example, of any pipes buried under floorboards) and all installations are carried out by WellCool Heating Limited on the assumption that your existing system is and will be maintained by you in a satisfactory condition. Unless directly caused by a breach by WellCool Heating Limited of this contract, WellCool Heating Limited will not be responsible for repairing any faults or issues which may develop in future with your existing system and/or drains and/or for any loss or damage which may be caused by your existing system and/or drains.

9. Communication

Communication between the customer and WellCool Heating Limited will be predominantly by email. The customer's email address used by WellCool Heating Limited will be the same one supplied by the customer during the ordering process. Where required, us or the installer assigned to your job may also contact you via telephone or text message, again using the contact information you provided at the checkout point.

When the customer places an order with WellCool Heating Limited via the website, WellCool Heating Limited will send the customer an email acknowledging the order and stating;

A. The total cost of the order including VAT at the prevailing rate
B. What happens next (installer contact, requirements of the customer etc)
C. Information on how to terminate the contract and apply for a refund
D. An address where complaints can be sent
E. Any guarantees or after-sales services you offer
F. Details of what the customer has agreed to purchase from us

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

10. Our obligation to you

WellCool Heating Limited will provide competent qualified tradesmen using sound materials will carry out all work using reasonable care and skill. All of our operatives will be adequately supervised when required. We will carry out all statutory notifications to local Authority Building Control & Gas Regulation. These documents should be kept in a safe place as they are important when selling your property.
Products in the market place change rapidly, therefore illustrations on our website are a guide only and products may be substituted or superseded. Any products supplied, which are different to the illustrations on our website will not be of inferior quality to the one which they replace.

To ensure that we are able to meet the requirements of our customers by providing the shortest possible lead times for installations we do on occasions employ sub-contracted labour. All of our sub-contractors are fully qualified and Gas Safe/F-Gas registered, furthermore they have met our own high standards of workmanship and are fully approved by WellCool Heating Limited.
Your obligation to us
You will need to provide free access to and from the installation property on the agreed dates so that we can deliver and install equipment. You must also provide free access to water, gas and electricity for installing and testing your new equipment.
During the fulfilment of this contract, the customer agrees to provide a safe and respectful workplace for any persons attending the installation address. Persons attending a property to carry out work connected with this contract will leave the property if rude, abusive or unsafe conditions are encountered. If this happens, it will be at the sole discretion of WellCool Heating Limited if a reattendance is arranged and what the charge for such a reattendance will be. In any event, no refund will be due from WellCool Heating Limited to the customer if the site is vacated for reasons of safety, abuse or general rudeness.

You should ensure that any necessary licenses, authorities or permissions including the consent of the landlord are obtained prior to any work commencing.

11. Your cancellation rights

You will lose the right to cancel set out below should WellCool Heating Limited complete the installation of your new equipment within 14 days of your order being placed and you have requested that WellCool Heating Limited perform services within this 14-day period as it will be deemed that WellCool Heating Limited has been engaged to carry out urgent maintenance or repairs at your household.

The customer has a right to cancel this contract within 14 days without giving any reason provided the following conditions are satisfied;
a. Notice of cancellation is emailed to Contact@wellcoolheat.com either before any delivery is made, or within 14 days of the order being placed.

If you wish to cancel once the engineer is allocated and you are still within the 14-day cancellation period, the supply of goods will be deemed to be benefiting from enhanced delivery chosen by the customer and you will be liable for the cost of the engineer's attendance and other reasonable costs associated with both the enhanced delivery and collection arranged by the Company.

11.b Our cancellation rights

We may have to cancel a contract due to events outside of our control or the unavailability of stock. If this happens, we will promptly contact you to let you know.

WellCool Heating Limited reserves the right to cancel any online order, should we find, on arrival at the property, that it is not possible to carry out the work which has been ordered and requested by the customer. This decision is entirely at the discretion of WellCool Heating Limited. In this scenario a full refund would be provided to you, the customer.

12. Calendar discounts

During the checkout stage of the WellCool Heating Limited process, you will be asked to choose an installation date from our booking calendar. Certain dates in our calendar will show discounts or additional monetary amounts for installations on particular days. These discounts or increases are based on our engineer availability and/or cost of labour. These discounts will instantly be applied to your total price for checkout and are not applied retrospectively or offered as cashback/vouchers. Discounts or additional amounts will show on your order confirmation. Your selected discount is fixed at the time of your checkout but website discounts are subject to change at any time and will always change with each day. After a booking has been made, discounts cannot be re-applied or changed upon your request should they have been altered after your order has been placed. Should a calendar discount be applied to your order and you request to change the your installation date after the order has been placed - you will be required to make a payment for any discount you would not have been entitled to at the point of checkout should you wish to proceed with your order.

After some professional advice? Want a free no-obligation quotation?

Get in touch with our team of professionals today to find out more about how we can help you and to receive some honest professional advice. Either call us directly or visit our 'Contact Us' page to request a call at a time that suits you!

07803 029 621

020 8226 5247

contact@wellcoolheat.com

Well Cool Heating Ltd

07803 029 621

020 8226 5247

contact@wellcoolheat.com

About Our Company

Here at Well Cool Heating Ltd we have been in the industry for a number of years, providing a level of service that you won't find anywhere else. All of our professionals are Gas Safe Registered, making sure you and your family are safe!

Services We Provide
  • Boiler Installations
  • Boiler Repair
  • Boiler Service
  • Boiler Maintenance
  • Power Flushing
  • Plumbing Services
  • Breakdown Cover
  • Much More...